Refund policy

We offer refunds on all products that are returned to us in the same condition they are received. Opened or altered products may be ineligible for any sort of refund. Please contact us if you have an issue and we will work diligently to solve the problem.

What we cover

• We accept returns on all products for up to 30 days after the sales date
• We will cover all extra costs (shipping/fees/etc.) only if we are responsible for the return (IE: We sent the wrong item)

What we do not cover

• We will not provide refunds in the case the wrong shipping address was provided. You, as a buyer, are responsible for making sure that all information connected to your account is correct. You can contact us before the order has been shipped to make changes. (see the "contact us" option at the bottom of the page, your requests must be made from the same email address provided)
• We will not issue refunds if your package was marked as delivered and is missing. You must make sure you mailing area is safe and available. Package thieves are becoming a major issue in some areas, this is not something we can control. If you would like signature confirmation so that your package is not left unattended, please select the relevant options during checkout.

Pre-order Policy

A pre-order is an agreement that you accept by purchasing any listing labeled as pre-order. In the case you wish to cancel, we have a right to deny all cancellations for any reason. If your cancellation is approved a 20% restocking fee will be charged. No exceptions as it cost us time and money to cancel orders after we have pre-ordered inventory. Specifically because it keeps inventory from being available to other purchasers.